Frequently Asked Questions

EagleView is proud of the accuracy of our reports. Our Premium and Standard reports set the de facto standard for accuracy and our reports are accepted by insurance companies. Our accuracy has stood up to many studies conducted by roofers and insurance companies, whereby our EagleView reports were checked against their own measurements. The results have consistently shown that EagleView’s total square footage agrees to within a low percentage of error with careful, rigorous, on-site reference measurements made by their experienced professionals. Investigations showed that discrepancies most frequently occurred due to approximations and erroneous geometric calculations made during the manual measurement process.

We have images for over 90% of the populated areas in the United States. We are continually working on increasing our coverage. Our goal is to provide coverage for all areas in the United States. Typically, these images are taken over highly-populated areas. For this reason, we may not have access to images in some rural areas.

The typical turnaround time is 2 business days or less for a single report. However, with a subscription plan your report will receive priority status, and will be processed before reports for non-subscription customers.

To expedite your order, other options are available:

• You may place a 3 Hour Delivery order, which will be processed within 3 business hours of identifying the property. Our business hours are from 6:00 AM-6:00 PM (PT) Monday - Saturday, therefore if a report is ordered at 5:00 PM on Wednesday, you will receive your order by 8:00 AM on Thursday.
• You may place an Express Delivery order, which will be processed by the end (6:00 PM) of the next business day.

EagleView observes the following holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving Day
• The Day after Thanksgiving
• Christmas Eve
• Christmas Day

Because EagleView is at a reduced capacity during these dates, some of our turnaround times may vary. Please check the sign-in page during these holidays to see what delivery times are available.

You can check the delivery status of your order by clicking on Order History on your My EagleView page. For additional help regarding report delivery please contact our Customer Service team at (866) 659-8439, or at customerservice@eagleview.com.