FAQ - Orders

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You must have an account to order a report. If you have not signed up for an account do so now here.
Once you have an account orders can be placed online at our website, anywhere, at anytime. Sign in to get to our Orders page. Once there simply give us the address and some information about the structure you’d like measured. Proceed with the checkout process until you reach an order completion screen.

Residential reports most generally apply to single family homes, whereas Commercial reports apply to duplexes, apartment complexes, commercial, and industrial buildings.

If you would like multiple buildings measured, please submit one order for the requested address and note in the ‘customer comments’ section that you are requesting a site map of the property. Our customer service department will provide you with a site map and work with you to identify the structures you wish to have measured and help you place the additional orders.

If there have been recent changes to the structure, please make note of this in the comments section of your order. Our customer service department will contact you to verify that the imagery we have reflects the changes to the structure.

This is an optional field that lets customer add a claim number to their EagleView report. We will refer to your claim number in addition to our 5 digit order number when communicating with you about your order. This claim number will also appear on the EagleView Report.

This is an optional field that stands for Purchase Order Number and is another way of helping the customer track an order. We will refer to your Purchase Order number in addition to our 5 digit order number when communicating with you about your order.

The Comments box can be used to communicate with our customer service and image-processing teams about the specifics of your order. The following are some examples:

• Notes that multiple buildings on a property need to be measured
• Latitude and longitude of a structure’s location
• Preferred file types
• Additional delivery email addresses

You will always receive a report number and a confirmation e-mail every time our system receives your order. You can always double-check your order history by signing in to your account at My EagleView and clicking on Order History to see which orders you have successfully placed to date.

When your order has been successfully processed and measured, you will receive your EagleView Report via e-mail. Our delivery team will send your report to the e-mail in your profile. Note that your delivery e-mail may be different from your login e-mail in your profile.

If, for some reason, EagleView is unable to process your order, you will not be charged for that order.

• Credit Card Payment - Your credit card is authorized at the time the order is placed, but it is not charged until the order has been completed. If the order cannot be filled, the authorization is removed.
• Subscription Plan - For subscription plan customers, no points are assigned or taken from your subscription plan until the order is filled. If the order cannot be filled, no points are removed from your plan.

If a Premium report cannot be processed due to imagery limitations, it may still be possible to process the order as an Standard report. If no suitable imagery is available, we will notify you and you will have the option to switch to an Standard report.

When you receive a notice of “No Images,” we are unable to locate images suitable for a quality measurement for that location. This can sometimes occur if the address is incorrect or incomplete. Please verify the address and contact Customer Service if you believe the address is correct.

For urgent orders we offer two types of expedited services, 3 Hour Delivery, and Express (next day) Delivery. The 3 Hour Delivery option will have your report delivered within 3 business hours of property identification. The Express Delivery option will have your order delivered by 6:00pm the following business day. Additional fees apply for 3 Hour and Express Delivery.

For any order, please ensure that the marker on the order page map is positioned on the building of interest whenever possible. This will reduce or eliminate processing delays that may be caused if a Customer Service agent needs to contact you to resolve the location the building of interest.

Yes. Contact our customer service department at (866) 659-8439 or at customerservice@eagleview.com.

If you did not find your question, or would like to know more information about any of the answers provided, please feel free to Contact Us.