FAQ - Troubleshooting

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EagleView.com is currently optimized for Internet Explorer 7, as well as Firefox 3.0 and higher.

Access the Sign In page. Simply enter your e-mail address in the "E-mail Address" field and click the "here" link located next to the Sign In button. Your password will be sent to your email address.

Both Premium and Standard Reports are sent in PDF format. If you are having trouble viewing your reports, please make sure you have the latest version of Adobe Reader.

An e-mail will be sent for every report you order. If you do not receive a confirmation e-mail, there are a couple of things you can do.

• Sign into My EagleView and verify your e-mail address is correct
• Check your order history to confirm that your order was placed. If not, you must place the order again.

You will know that your order has been successfully placed when you get a report number on the confirmation screen. If the problem persists please contact EagleView Customer Service at (866) 659-8439.

The imagery available on the map, provided on the order entry page, can vary in quality and zoom level from city to city. Sometimes images are available but not at the default zoom level. On the map, you may see the message, "We are sorry, but we don't have imagery at this zoom level for this region." If you see this message, simply zoom out until images appear. This can be done using either the +/- slider on the left of the map or by using the scroll wheel on your mouse. Once an image appears, place the pin on the building that needs to be measured. If the map automatically zooms in to the default level, this is okay since we have the location of the pin placement.

EagleView has access to imagery that is not available to the mapping control provided on the order entry page of our web site. In the event that you are not able to accurately identify the proper building using the map on the order page, a Customer Service Representative will contact you in order to verify the correct property using a better image.

If you did not find your question, or would like to know more information about any of the answers provided, please feel free to Contact Us.