Ask a Contractor: The Importance of Customer Experience
Most contractors know the ins and outs of their business, from placing competitive bids to working with a distributor. Ultimately, however, a truly successful business comes down to one thing: the customer’s satisfaction.
Research shows that by 2020, customer experience will be more important to consumers when making a purchase than factors such as price and product. For roofers and other construction professionals, this means that being customer-centric is key for growing and maintaining a profitable business.
EagleView spoke to Marc Tantalo, Vice President of American Custom Exteriors, about what this shift means for construction businesses. He offers crucial advice for the end of a project and explains what questions businesses should be asking customers when the job wraps up.
Watch this short video to learn how businesses can create a positive experience for a customer from start to finish:
Better customer service with streamlined organization on every job
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