July 20, 2023

Process More Claims Faster in the Wake of Hurricanes with Aerial Imagery

Each decade, natural disasters increase in number, intensity, catastrophic impact, death toll, and cost. According to The Nature Conservancy, this most recent decade has tallied a billion-dollar weather event every three weeks—up from one every four months in the 1980s. And the severity of weather events is set to worsen. By the mid-2030s, every U.S. coast will begin to experience “a decade of dramatic increases in flood numbers” according to the NASA Sea Level Change Science Team from the University of Hawaii. Extreme weather events will be the norm by 2035, as predicted by EuroSea.

A consistent increase in disastrous weather events means persistent work for insurance companies, and it’s essential that property and casualty insurers are prepared to help policyholders quickly recover and rebuild following catastrophic events. With the 2023 hurricane season already underway, insurers need to be prepared to quickly process claims so they can expedite the recovery process for affected communities.

High-resolution aerial imagery offers a modern solution for insurance companies looking to quickly assess damage and process claims. Read on to learn how it’s transforming the post-hurricane assessment process. 

Prioritizing Rapid Claims Processing and Accelerated Storm Response

Following a catastrophic event, insurers face the challenge of quickly responding to a surge in claims, while also accurately assessing liability. This challenge is often compounded by impassable post-storm sites, preventing insurers from sending out adjusters to assess properties on the ground. With hurricanes in particular, flooding and other accessibility issues may take days or weeks to clear, negatively impacting insurers’ timelines for issuing property damage assessments.

In the aftermath of a disaster, it’s also crucial for insurers to deliver on their promises to their policyholders to make them whole again. Post-storm, customers are eager to have their claims processed quickly in order to make repairs and start rebuilding.

Fortunately, EagleView provides post-disaster response solutions that enable insurers to quickly respond to customer claims and that seamlessly integrate into existing processes and insurance claims workflows.

Accelerating Storm Response with Expedited Post-Storm Aerial Imagery 

When time is of the essence and customers are in their most critical hour of need, insurers can leverage high-resolution aerial imagery as a tool to swiftly gather the critical data they need to process claims as quickly as possible. High-resolution aerial imagery can help insurers visualize post-storm property damage, even as they wait for impacted areas to become accessible to adjusters. 

In the aftermath of a catastrophic storm, EagleView immediately mobilizes a fleet of fixed-wing aircraft to capture imagery of impacted areas. These post-storm images are then combined with EagleView’s nearly 2 decades of historical property images to deliver “before” and “after” event property photos. These ultra high-resolution images and precise report data are then expedited to insurers and claims adjusters to enable them to quickly assess property damage and start the claims process. Insurers and claims adjusters can access the aerial imagery remotely as soon as it becomes available—enabling them to process high volumes of claims without having to wait to physically assess a site or endanger themselves in affected areas.

Combining immediate response times with precise data, EagleView supports insurers’ efforts to rapidly meet customer demand in a dire time of need. Adjusters can also safely complete damage assessments faster than ever before—delivering as positive a customer experience as possible in the wake of disaster.

Prepare for Hurricane Season with EagleView’s Disaster Response Program

With EagleView’s storm response solutions, insurance claims managers can respond to natural disasters with greater speed, safety, and agility. By partnering with EagleView for disaster response solutions, insurers gain access to:

  • Expedited delivery of high-resolution post-storm imagery
  • Historical property data for full context
  • Comprehensive property reports available in multiple formats

As the ferocity and volume of catastrophic weather events increase, insurers will need to prepare accordingly. EagleView’s rapid-response disaster recovery program gives insurance companies the tools to improve their own emergency response programs—with expedited claims processing and care—no matter the severity of the storm.

Learn more about EagleView’s disaster response program for insurance here.

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