- Most Popular
- Billing and Payment
- Blueprint Takeoffs
- Contractor Pricing Plan
- Delivery Questions
- Extended Coverage
- Imagery Support
- My EagleView
- Report Questions
How accurate are your measurements?
We are proud of the accuracy of our reports. Our reports set the standard for accuracy and are accepted by the largest insurance companies. Roofing and restoration contractors and insurance companies have conducted multiple case studies comparing EagleView reports against their manual measurements. The results have consistently shown that EagleView’s total square footage is extremely accurate by using rigorous, on-site reference measurements performed by experienced professionals. Investigations have shown that discrepancies most often occur due to approximations and incorrect geometric calculations made during the manual measurement process. This is not a problem with EagleView reports.
When will I receive my report?
The turnaround time for a single report is usually two business days or less.
EagleView observes the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The day after Thanksgiving
- Christmas Eve
- Christmas Day
Because EagleView is at a reduced capacity during these dates, some of our turnaround times may vary. Please check our Login page during these holidays to see which delivery options are available. You can check the delivery status of your order by visiting Reports & Order History on your My EagleView page. For additional help regarding report delivery please contact our customer service by visiting our EagleView customer support page.
What is your service coverage?
Our service coverage spans over 90% of the populated areas in the United States and several areas in Canada. We are continually working on expanding coverage for all areas in the United States, as well as other regions. Typically, image quality and coverage is greater for highly populated areas, whereas coverage for rural areas can be more limited.
How do you determine the pitch?
Our proprietary patented software uses advanced image processing techniques to determine the pitch angles from aerial photographs. EagleView’s patented measurement technology allows us to accurately determine pitch in order to produce true, complete measurements in multiple dimensions. Because our measurements are generated from 3D diagrams, they maintain the true integrity and accuracy of the structure.
How current are your images?
EagleView uses the most recent, highest resolution image libraries available. Typically, the best available imagery is less than two years old. Areas of higher population growth or susceptibility to catastrophic storms are often photographed more frequently, whereas rural areas may be photographed less frequently.
What is your Accuracy Guarantee?
EagleView Premium and Solar Reports are guaranteed to be more accurate than any other measurement method. If you disagree for any reason, you won’t be charged for the report. Each EagleView Premium and Solar report goes through a five-step quality control process which allows us to deliver precision accuracy. Our Accuracy Guarantee is available only on Premium and Solar reports which offer complete measurements, including pitches. All other reports offer our Satisfaction Guarantee. If for any reason you aren’t satisfied with your order, we will refund the cost of the report. For questions about our Accuracy Guarantee please visit our EagleView customer support page.
Why do you ask me to move the marker?
When you search for a property, a marker is placed on the map at the address coordinates. Sometimes the marker is positioned in an ambiguous location (such as the middle of a street or field) or there are multiple buildings on the same parcel of land. If this is the case, the marker will need to be re-positioned to ensure the correct structure is measured. You can also add notes in the optional information section to provide additional information relevant to locating your structure.
My email said the images were unavailable. What does this mean?
Properties are measured from aerial images. In some cases these images may not be suitable for an accurate building measurement because the image quality is not sufficient (e.g. low resolution, blurry), or because too much of the building is obstructed (e.g. trees, debris). EagleView maintains a high standard for quality and accuracy and our image libraries are constantly growing. If your property cannot be accurately measured, you will not be charged for the report.
How are buildings located?
In order to correctly locate the structure we need to convert the street address into coordinates that can be pinpointed on a map, such as latitude and longitude. This allows us to pull the correct imagery. There are times when those coordinates don’t accurately line up, and we’ll need to confirm the location with you directly. The following are some instances when this may be necessary:
- The address is incomplete or incorrect
- The parcel of land contains more than one building, such as an apartment complex
- The conversion resulted in a less accurate approximate location of the structure
I am not happy with my order. How do I correct this?
As part of our EagleView Guarantee, if you are not satisfied with your order, we aren’t either. Contact us today at EagleView customer support with any questions.
Where can I view the status of my report?
You can check the status of your report by visiting the Reports & Order History on your My EagleView page. In the report grid you can view the report number, date submitted, report type, address, delivery status and order status.
What do the statuses mean on the Reports & Order History page?
- Created – The order has been placed.
- Under Review – Images for the property are being pulled and reviewed.
- Process Started – The measuring process has been started.
- Pending – Site Map – The order is on hold and is pending a site map review by the customer.
- Pending – Need To ID – The order is on hold and is pending property identification by the customer.
- Closed – Duplicate – The order has been closed because two identical orders were placed by the customer.
- Closed – Canceled By Client – The order has been closed because the customer cancelled the order.
- Closed – Poor Images – The order has been closed because the image quality did not meet EagleView standards.
- Closed – No ID – The order has been closed because the property could not be properly identified by the customer.
- Closed – Report Type Change – The order has been closed because a different report type has been requested by the customer. The order has been closed because a different report type is needed to process the order.
- Closed – No Images – The order has been closed because there are no images available for the property.
- Closed – Card Rejected – The order has been closed because there was a processing error with the customer’s credit card.
- Completed – Sent – The order has been completed and has been sent to the customer.
Where can I view my account activity?
All of your account activity is accessible on your My EagleView page. Your My EagleView page includes your account summary and links to view your Reports & Order History, Email & Password, Contact Information, Billing Information, Text Alert Settings and General Account Settings. You can also manage your Payment Options & Membership Level.
Billing and Payment
Why am I charged each month, even if I don’t order any reports?
Your membership level determines your monthly payment or prepayment amount. Any dollars not used remain in your account until you use them.
When will I see charges on my credit card?
Your credit card will be charged as you set it up in My EagleView. For ease, you can set up monthly payments or you can do prepaid lump sums. If you do not have a positive balance in your account, then your credit card will be charged on a pay-as-you-go basis for every report at your current membership pricing.
What if my payment doesn’t go through?
If there is a positive balance in your account reports will continue to be sent. If there is a zero balance your account needs to either be updated with an active credit card or a pre-payment check needs to be sent to EagleView.
What are my payment options?
Paying for EagleView reports is easy. You can do it one of two ways; you can enter a credit card and we’ll bill you individually each time you order a report or you can set up an account. If you choose to set up an account, you can add dollars to your account as an occasional lump sum payment or on a monthly payment schedule. Each time you place an order, we deduct the cost of that report from your account. If there are no funds in your account at the time of your order we will bill the report to the credit card on file.
What is the best way to initially set up my account?
As a new EagleView customer setting up an account, you can sign up for a monthly payment that will load your account at the first of every month. If you sign up in the middle of the month, an initial prepay can also be applied to load your account, or you can pay-as-you-go until the monthly payment is loaded into your account at the first of the month. If you are still unsure, we have a team of account managers who are happy to speak with you to determine what is best for your business. Simply contact us at EagleView customer support.
What if my account is at zero dollars?
If a prepaid balance is not sufficient to cover a report ordered, the amount not covered by the balance will be billed to the credit card on file. If your account at any time reaches a zero balance, reports will be billed to the credit card on file on a pay-as-you-go basis until the account is reloaded with a lump sum or monthly amount. If there is not a credit card on file, reports will be held until money has been added to your account.
Does EagleView offer Terms?
Terms are only offered to customers with at least one year of established payment history with EagleView. Customers must also be at a Platinum level to apply. Once these parameters are met, credit applications can be obtained upon request from the billing and sales departments to establish credit eligibility.
Can I pay by check?
A prepayment schedule can be set up for customers who do not want to pay using a credit card and have not qualified for term invoicing. Customers can either mail in a check for a bulk prepayment amount or make a monthly prepayment by a scheduled date each month. In case the account balance falls to a level insufficient to cover the cost of a report, a credit card number should be kept on file to ensure there is no delay in sending reports. If your account at any time reaches a zero balance, reports will be billed to the credit card on file on a pay-as-you-go basis until the account is reloaded with a prepaid or monthly amount. If there is not a credit card on file, reports will be held until money has been added to your account through a check or credit card payment.
What are overages?
Overages occur when the cost of a report is not covered by the balance in a monthly or prepayment customer’s account. Overages will be charged to the credit card on file on a per-report basis until another prepayment is made. Overages will be billed at the same rate as the established membership level.
If I put my account on hold, do I maintain my membership level?
When you put your account on hold you retain your membership level if either your total prepayment amount or total reports delivered for the year correspond to that level. If this requirement is not met, you will drop to the level at which you began the current year or the level that corresponds to either of those yearly totals i.e. total prepayment or reports delivered whichever is greater.
What if I need to change the amount of my monthly payment?
Customers can determine their monthly prepayment to fit the size of their business. By making a monthly prepayment customers are able to have fewer transactions charged to their credit card. To assist in determining monthly prepayments, regional and account sales managers are equipped with qualifying questions that will help customers choose the best financial commitment for their business needs. If at any time customers want to increase or decrease their monthly payments it can easily be done through Customer Service (open seven days a week), regional and account sales managers or online under “My EagleView.” As with holds, monthly prepayments are processed on the first of every month and all changes must be requested by midnight PST on the last day of the preceding month to qualify for the next month.
Can I cancel my payment plan?
EagleView looks forward to having customers for life. We want to make it easy to adjust a customer’s financial commitment to fit their business. If a customer finds that they need to stop their reports due to business concerns, the account can be put on hold for as long as is necessary for the customer. In the end, no cancellations are necessary. If a customer is on a monthly payment plan and does not want to make monthly payments at all, they can simply place their monthly payments on indefinite hold and change to pay as you go. Reports will be charged to a credit card per report ordered.
Can I get a refund?
Since accounts never close, refunds are not necessary. The balance in the account can be used anytime for reports, expedites or additional services that are consistently being introduced. Once the account hits a zero balance all future reports can be charged independently to the credit card on file.
How do I change the status of my billing or payment options?
On “My EagleView” under Manage Payment Options & Membership Level you can post prepayments, change monthly payments or change hold status. You can change credit card information under the Billing Information on “My EagleView”. Customer Service, available seven days a week, and regional and account sales managers can also help with any changes to your account.
What if I want to cancel my account?
If at any time you no longer wish to do business with EagleView, your credit card can be deleted from your account and the account can be placed on permanent hold once it is at a zero balance. This must be handled by an EagleView representative
What is the benefit of Monthly Payments?
In addition to obtaining pricing discounts, customers can determine their monthly prepayment to fit the size of their business. By making a monthly prepayment customers are able to have fewer transactions charged to their credit card. Monthly payments can be developed to create the best financial commitment for their business needs.
What does the Blueprint report consist of?
All of the critical measurements that you need to calculate all of the materials needed for the roof.
How much does the Blueprint cost?
The same as our current roof measurement reports which is dependent on your price plan and the size of the roof.
How long does it take to complete a Blueprint Roof measurement report?
It takes 48 hours or sooner, the same as our current Premium Roof measurement reports.
Can we do wall measurements as well?
Not yet, but this technology is being developed now!
What about Multi-Family complexes?
We currently can complete single family residences and duplex structures.
What information do you need in order to complete a Blueprint roof measurement report?
Blueprints need to include:
- Roof Diagram
What if I make a mistake and realize that I am uploading the wrong plan
No worries, you have the ability to “try it again.”
What if my blueprint was missing some pages or information needed to complete the takeoff?
You can upload the corrected blueprint with all of the pages on a link provided on the notification you received requesting the missing information. Or from the link provided in “My EagleView” report and order history.
How will I receive my measurements?
You will be sent an email with your report attached as well as a link to your “My Eagleview” account where you can access it there.
Your report is stored in your account.
Capabilities of CONNECTAdmin:
- Simple pull-down menus make navigating the interface easier.
- Parent organizations can now navigate to their sub-organizations with a single click.
- More default values mean less data entry, making the process of creating sub-organizations faster.
- CONNECTAdmin provides more capability for administering GIS data, such as the ability to share GIS layers with multiple sub-organizations in one step.
- It’s also easier download and configure your data for use in your CONNECT applications.
Can I get documentation for this?
CONNECTAdmin has a fully documented help system accessible within the CONNECTAdmin application.
How do I get assistance if I have trouble using the new Admin?
Simply contact us at EagleView Customer Support (https://www.eagleview.com/support/) under Imagery and Connect Applications.
Also, you can register for online training webinars or find additional training on our resources page (https://www.eagleview.com/resources/connect-resources/).
Will I need to re-do anything (such as layers)?
All of the data associated with your account such as layers, users, sub organizations, etc. will remain unchanged. There will be no new setup or configuration required.
How do I access CONNECTExplorer?
CONNECTExplorer is live and can be accessed at https://explorer.eagleview.com/login.php.
Is CONNECTExplorer training available?
CONNECTExplorer is easy to use and typically requires little to no training; however complimentary training is available. Visit https://learning.eagleview.com to view the upcoming sessions or visit the Support & Service section of our website to view recorded trainings.
Contractor Pricing Plan
I am a new customer, how is my membership determined?
New customers start out at the Bronze level and work their way up to new levels based on the number of reports delivered within a calendar year. Or they can sign up for a monthly or prepayment plan to start at a higher level and obtain better pricing.
How long can I stay on a membership level?
By committing to a monthly prepayment plan, you will immediately be bumped to the appropriate pricing level and will stay there as long as you remain on the plan. Once you reach a level via total prepayment amount or by reports delivered within a calendar year, you will remain on that level for the rest of the year as well as the following calendar year as long as the account remains in good standing.
How can I immediately receive better pricing?
There are three different ways to obtain better pricing: commit to a monthly prepayment plan, reach a specified total prepayment amount or accumulate a defined number of reports delivered in a calendar year.
Customers can work with EagleView account and regional sales managers to determine the right monthly prepayment amount to obtain the best pricing for their usage needs. Monthly prepayments can also be managed through the “My EagleView” page, offering customers complete flexibility. Report costs will be subtracted from the monthly prepaid balance. If the prepaid account balance is not sufficient to cover the cost of reports ordered throughout the month, the amount not covered by the account balance will be billed to the credit card on file.
Total Prepayment Amount
Customers can also gain better pricing and higher membership levels by making a prepayment into their account. Once the prepayment has been made, report costs will be subtracted from the prepaid balance. When the prepaid account balance has been depleted, another prepayment can be made or the customer can pay by credit card per report at the obtained level.
Once an EagleView customer obtains a certain number of reports delivered within a calendar year, they will automatically be moved to the next level. For example, after the 75th report is delivered within one calendar year, the 76th report will be billed at the Silver level pricing. This pricing will hold for the rest of the current and following calendar year.
Will Express and 3 hour delivery still be an option?
Yes, we will still offer both of those delivery options.
What is the cost for express?
Express and 3 hour rates depend on membership.
What is EagleView Extended Coverage?
EagleView Technologies, the innovator and leader of aerial roof measurements, has set the standard for accuracy while also changing the way roofs are measured for both the construction and insurance industries. EagleView continues to lead the market by offering Extended Coverage Reports. Using multiple image sources with the ability to pull the best photos possible, Extended Coverage meets the demand for extended geographical coverage and the need to measure as many roofs as possible. Extended Coverage is offered as a substitution option when EagleView PremiumReports or QuickSquares Reports are not available due to obstruction or lower-image quality.
What will I do different in the ordering process?
Ordering will remain the same. If you are ordering a Premium Report and EagleView cannot offer one with our usual accuracy guarantee, you will receive an Extended Coverage 3D or 2D Report depending on the resolution of the photos, the number of photos available or the visibility of the structure.
If you are ordering a residential QuickSquares Report and EagleView cannot complete it due to image limitations, you will receive a QuickSquares Extended Coverage Report. Extended Coverage is coming soon for multi-family structures.
What if I am not sure I want to receive an Extended Coverage Report?
In “My EagleView” you can set your preferences. The default choice is to “Always” receive an Extended Coverage Report when a PremiumReport cannot be completed and to “Always” receive a residential QuickSquares Extended Coverage when a residential QuickSquares Report cannot be completed. If you select “Ask” we will send you an email asking if you would like to receive the Extended Coverage Report. If you select “Never” you won’t ever receive the Extended Coverage Report.
When can I get an Accuracy Guarantee?
Accuracy Guarantees are only offered on PremiumReports. Accuracy Guarantees are not offered on Extended Coverage reports.
Can I dispute the accuracy of an EagleView Report with Extended Coverage?
No, since accuracy is not guaranteed on Extended Coverage reports and field verification is recommended, reports cannot be disputed. However, as always, we guarantee your satisfaction with every report. If you are unhappy for any reason with any of our reports, we will gladly credit your account for the price of the report.
Will I automatically receive Extended Coverage?
Yes unless you change your preferences in My EagleView. Options are Always, Never or Ask with the default being Always.
Is there a price change for Extended Coverage?
No, although this takes additional work for EagleView technicians, there is no change in cost from what customers are currently paying.
How will this change the PremiumReports?
When there is limited visibility of the building in the available photos or the roof to be measured is obstructed in the imagery, the following extended coverage will be offered:
Extended Coverage 3D Report: Similar to the current process of requesting an accuracy waiver, the Extended Coverage 3D Report will use the EagleView 3D technology and deliver a 3D model but will have certain areas of the roof that have lower visibility due to trees, shadows or other obstructions. It is recommended that these reports be field verified. An Accuracy Guarantee is not offered with this report. Disputed Report Process will also NOT be offered with this report
Extended Coverage 2D Report: Usually utilizing only top-down imagery, EagleView Extended Coverage 2D Reports use limited or lower-quality photos and will provide roof measurements after you manually enter the pitch. This report MUST be field verified. After the pitch is entered the report will be generated using our pitch calculator tool. For use as a tool to maintain processes built around using EagleView reports, the Extended Coverage 2D Report will offer a starting point for customers but must be field validated for accuracy. These reports will be in landscape format to emphasize the need for verification. An accuracy guarantee WILL NOT be offered with this report. Disputed Reports Process will also NOT be offered with this report.
How do I enter the pitch on the Extended Coverage 2D Report?
You will receive a partial report with a link to our easy-to-use pitch calculator tool. Simply enter the pitch and the full report with measurements will be generated immediately. Please remember that because it is a 2D Report the measurements will need to be field verified.
What is the difference between Extended Coverage 3D and 2D?
Extended Coverage 3D still offers a 3D model but will show in yellow the areas that have limited visibility and must be field verified. Extended Coverage 2D uses lower-resolution photos and/or top-down only images. The pitch on Extended Coverage 2D must be manually entered and the measurements MUST be field verified. A pitch calculator tool is provided to manually enter the pitch and generate the report.
Can I get xml, dxf or rxf files with Extended Coverage?
Premium and Extended Coverage 3D is available in dxf, rxf, and xml formats. XML files for 2D reports can be generated but aren’t guaranteed for measurement accuracy.
What is a GutterReport?
An EagleView GutterReport provides the measurements needed to prepare an estimate quickly and includes: overhead and oblique images, eave measurements, downspout counts, miter corner counts, number of stories by direction and a notes diagram.
How do I order a GutterReport?
The GutterReport can be ordered online at www.eagleview.com or with a phone or tablet using the EagleView mobile app. Simply select GutterReport as your product selection during the ordering process.
How much does a GutterReport cost?
A GutterReport cost $12 for residential properties and $20 for commercial properties.
How long does it take to receive a GutterReport?
A GutterReport is delivered within 24 hours of the time the order was placed.
How accurate is a GutterReport?
The GutterReport is created using the same patented technology that EagleView created to produce its roof measurement reports. While there is no accuracy guarantee, as with any EagleView product, if you are not 100% satisfied your purchase price will be refunded.
Can I order a GutterReport on a commercial property?
Yes, the GutterReport is available for both commercial and residential properties with pitched roofs.
Can I get an XML or DXF file with a GutterReport?
XML and DXF files are not available.
How do I add my contact information to a GutterReport?
Create a custom cover page by logging in to My EagleView and choosing Account Settings. Alternatively, you can set up a custom cover page at the time your order is placed during the Add Instructions step of the ordering process. If you have questions or would like help setting up your cover page, please contact us at EagleView customer support. If you already have a custom cover page associated with your EagleView account, it will be used for all GutterReports ordered.
What is Pictometry?
Pictometry is the company that invented the technology behind aerial oblique image capture. As the market leader for over 12 years in the government space, the company also services the infrastructure and commercial industries. Providing powerful high-resolution aerial imagery and analytical tools for assessment, public safety, emergency response and overall visualization needs, Pictometry continues to offer one-of-a-kind solutions.
Backed by a large fleet of aircraft, Pictometry has captured over 250 million data-rich aerial images. The high-resolution images are geo-referenced and viewable from five or more angles, allowing users to precisely measure height, distance, altitude and surface area directly on the images.
The analytical tools and solutions are easily integrated into existing workflows through strategic partnerships, bringing field work to the desktop, allowing users to make informed decisions and enhancing productivity.
What does oblique mean?
Oblique refers to the angle at which an image is captured. Unlike traditional satellite (top-down) imagery, our planes capture high-resolution images at a 40-45 degree angle, rendering structures and objects easier to identify and analyze. By capturing images at this angle, EagleView imagery reveals greater detail, enabling users to see different views of structures or areas and notice relevant details such as street lights, fire hydrants, etc.
What about privacy issues?
While EagleView images offer detailed information on building and property features such as roof lines, road markings, bushes and shrubs, the images cannot be viewed at sufficient levels of detail that would permit license plates to be readable or people to be recognized.
How is EagleView imagery used by customers?
Used daily by county assessment, public safety, defense, insurance, construction, utility professionals and more, EagleView high-resolution imagery is geo-referenced, enabling highly accurate measurements and providing exceptional visual intelligence. Visit the Industry pages on our site to learn more about how different industries use the imagery.
What is the advantage of EagleView imagery?
EagleView imagery offers advantages over traditional overhead photography or even satellite and GPS mapping. When the images are taken, every square foot of an area is captured in high resolution detail, from both orthogonal and oblique angles, giving EagleView imagery something traditional aerial images or even satellite and GPS mapping can’t provide: a detailed oblique view of any feature. The locational data associated with each pixel makes it possible for users to measure numerous geographic details such as distance, height, latitude/longitude coordinates, directional bearing and relative positioning. Deployment options include enterprise solutions for multiple users to access relevant information from the convenience of a computer, laptop or mobile device.
Does EagleView provide authoritative products?
EagleView offers authoritative products derived from its aerial imagery and other data capture platforms. These products include certain imagery (e.g. AccuPLUS orthomosaics) and LiDAR deliverables. Where regulations and/or specific contract requirements dictate, EagleView uses appropriately licensed professionals for all authoritative products provided.
Can I zoom in on these images for more detailed information?
Yes. EagleView gives you the ability to zoom in and out of all images.
Can I link my existing mapping and GIS to EagleView Imagery?
Yes. EagleView software can overlay shape files directly on top of both oblique and orthogonal images as well as display a wide variety of other vector data.
How are EagleView images stored?
The image raster data is stored in an industry standard image file format such as JPEG, TIFF or MrSID.
Can the images be annotated?
Yes. EagleView provides a number of annotation tools and allows users to attach and geo-locate other documents or files, including a Word or Excel document, or even a corresponding image or video from another source.
What coordinate systems does EagleView imagery support?
Internally, EagleView imagery works in WGS84 lat/lon. However, EagleView can translate coordinate systems on-the-fly that enhance interoperability with many common coordinate systems.
What are the requirements for each client workstation?
EagleView’s software will run on most Windows platforms.
How is pricing determined?
Pricing is based on your EagleView Edge membership level and the size of the roof in squares. Cost of reports will be determined by the size of the building in squares (10 ft. x 10 ft. area). The square footage of the structure will be determined and then the report will be billed. The use of squares is to help customers to estimate the size of the facility while fitting in with the normal industry terminology. For residential roofs, small is 20 squares or less, medium is 21-40 squares and large is 41 plus squares. For commercial roofs there is one price.*
*In situations where a building is large too large to fit on one report, you will be charged for each report.
When I order a report, how do I know what it will cost?
The cost of the report can vary depending on the number of squares. Pricing cannot be confirmed until the house is measured and the report is sent. At that time, customers will be notified of the size of the structure and the report will be billed.
What happens if I use more or less than the number of dollars in my plan in a given month?
If your report order won’t be covered by the balance in your account, any overage will be charged to the credit card on file on a pay-as-you-go basis until another prepayment is made. Overages will be billed at the same rate as your established membership level. If you do not use all the funds in your account, they will remain in your account. You can adjust your payment options and membership level at any time in MyEagleView, or by contacting us at EagleView customer support.
Can I use multiple logins for the same account?
Yes. If the plan is set as a master account, we can create sub-accounts which have individual logins that draw from the master account balance. This is how we set up large accounts with individual users. You can contact our sales department at firstname.lastname@example.org if you would like to learn more about setting up a master account with sub-accounts.
Can I change my membership level or payment amount?
On “My EagleView” under Manage Payment Options & Membership Level you can post prepayments, change monthly payments or change hold status. You can change credit card information under the Billing Information on “My EagleView”. Customer Service, available seven days a week as well as regional and account sales managers can also help with any changes to your account.
What is My EagleView?
My EagleView is where you can find all of your account information and personalize your account settings. Your My EagleView page includes your account summary and links to view your Reports & Order History, Email & Password, Contact Information, Billing Information, Text Alert Settings, and General Account Settings. You can also manage your Payment Options & Membership Level.
Can I use a different credit card than the one I signed up with?
Yes, you can change your credit card information at any time. All payments to your account are charged using the same credit card information. This information can be viewed and updated on your Billing Information page.
How do I find out my account balance?
Log in to your My EagleView page. Under Manage Payment Options & Membership Level you can check your balance, post prepayments, change monthly payments or change hold status. You can change credit card information under the Billing Information on “My EagleView”. Customer Service, available 7 days a week, and regional and account sales managers can also help with any changes to your account.
Can I change the email address my reports are sent to?
By default we use the login email you used to create your account when delivering your reports, however if you go to the Email & Password page you can specify an alternate email address to use instead.
What if there have been recent additions to the structure?
If there have been recent changes to the structure, please make note of this in the “comments” section under optional information when you are checking out. Our customer service department will contact you to verify that the imagery we have reflects the changes or additions to the structure.
How can I reduce the time it takes to process my order?
For urgent orders we offer two types of expedited services: 3 Hour Delivery and Express Delivery. 3 Hour Delivery – Orders are processed within three business hours of identifying the property. Please view our Customer Service hours to estimate delivery time. If a report is ordered at 5:00 p.m. PST on Wednesday, the order will be delivered by 8:00 a.m. PST on Thursday. Express Delivery – Orders are processed by the end (6:00 p.m. PST) of the next business day.
What is the difference between residential and commercial reports?
Residential reports generally apply to single family homes and duplexes, whereas commercial reports are anything larger than a duplex such as apartment complexes and commercial or industrial style buildings.
What if I have a property with multiple buildings?
If you would like to have multiple buildings measured (such as an apartment complex), please select the ‘This is a Complex’ option after entering the address. This will allow you to place a marker on each of the structures you would like measured. For further instructions please contact us at EagleView customer support.
When am I billed for an order?
You can enter a credit card and we’ll bill you individually each time you order a report or you can set up an account. You can add dollars to your account as an occasional lump sum payment or on a monthly payment schedule. Each time you place an order, we deduct the cost of that report from your account. If your account ever runs dry, no problem, we’ll just bill that report to the credit card we have on file.
How do I receive my report?
If ordering a Premium or Solar Report, you will receive an email with the final report attached once your order is completed. If ordering a StandardReport you will receive an email notifying you the measurements are ready and pitch values are ready to be added. You can access your StandardReport for editing by visiting the Reports & Order History page.
Can my order be cancelled once it has been submitted?
What is the Claim Number for?
Under the optional information section of the order check out process there is a field for claim number, this allows you to add attach a claim number to the report for your own reference. We will refer to your claim number, as well as the 6 digit order number when communicating with you about your report. The claim number will also appear on the actual report itself.
How do I order a report?
You need an EagleView account before you can place your order. Look for the Order or Login -> My EagleView links at the top of this page. Follow the links to My EagleView and click the Create Account link at the top right. Once you have an account, orders can be placed on our website from anywhere, at any time. To place your order, visit the Order page and enter the address of the structure you’d like measured. Proceed with the checkout process until you reach the order confirmation screen with your order number. In two business days or less you will receive an email with the report information you requested.
How do I know that you’ve received my order?
A confirmation email will be sent to you every time an order is submitted to us online via our website or mobile app. You can always check your order status by signing in to your account and visiting your Reports & Order History page.
What if I place an order and it cannot be processed?
If a Premium or Solar report cannot be processed due to imagery limitations, we still may be able to process your order as an Extended Coverage report. If no suitable imagery is available we will notify you and cancel the order.
What is the Comments box used for?
Under the optional information section of the order checkout process there is a field for comments, this is used to communicate to our customer service and image processing teams any specific details about your order such as:
- There are multiple buildings you need to have measured
- Changes or additions to the structure that have happened in the last few years
- Latitude and longitude of the structure’s location
- Preferred file types
What is a QuickSquares Report?
A QuickSquares Report provides the approximate square footage of a residential roof within approximately one hour of the time that the order is placed. The professional, concise report includes an option to customize the cover with your logo and contact information turning it into a powerful sales presentation tool.
How do I order a QuickSquares Report?
QuickSquares Reports can be ordered online at www.eagleview.com. Simply select QuickSquares as your product selection during the ordering process.
How much does a QuickSquares Report Cost?
QuickSquares Reports cost $18. The price of the report includes our new Quick Delivery option ensuring your report will be delivered as soon as possible, typically within the hour.
When I place a QuickSquares order, how soon will I receive my report?
On average, QuickSquares Reports will be delivered in approximately one hour or less. In some cases reports may take as long as two or three hours to complete.
How accurate is the QuickSquares Report?
QuickSquares Reports are designed to be accurate enough to make an initial estimate for a sales presentation. We do not offer an accuracy guarantee, but as with any EagleView product, if you are not 100% satisfied your purchase price will be refunded.
Why don’t I have the option to select outbuildings like I do with a Premium Report?
To ensure that we are able to deliver a report that is consistent, fast and accurate enough to use in developing proposals, we are only able to measure the primary structure and up to one detached garage. If you require an outbuilding, you can upgrade your report to a Premium Report to receive the full 3D report. When you choose to upgrade your report to a Premium, the purchase price of the QuickSquares Report will be deducted from the cost of the Premium Report.
How do I upgrade my QuickSquares Report? A QuickSquares Report can be upgraded to a Premium Report by clicking the upgrade link available in the following places:
- The bottom of the QuickSquares Report
- Inside the email that delivers the QuickSquares Report
- In MyEagleView, in the Reports & Order History tab
How much does it cost to upgrade to a Premium Report?
The Premium Report price will be determined as usual based on the size of the roof and your current membership level. The purchase price of the QuickSquares Report will be deducted from the cost of the Premium Report. You will receive a brand new report. To learn more about Premium Report pricing visit https://eagleview-2019-develop.go-vip.net.
How fast can I expect to receive my Premium Report when I choose to upgrade?
Your Premium Report will default to Regular Delivery (2 days). If you require faster delivery, you may select an expedited delivery method during the upgrade process. Standard delivery charges apply to Express and 3-hour delivery.
Can I order a QuickSquares Report on a commercial property?
If a QuickSquares Report is ordered on a commercial property, an email will be sent asking for your permission to change your order to a Premium Report.
How can I see what was measured in the QuickSquares Report?
On the QuickSquares Report you will see a yellow outline on the image of the property that indicates the area measured.
Can I get an XML or DXF on a QuickSquares Report?
XML and DXF files are not available.
How do I add my contact information to the Report?
Create a custom cover page by logging in to My EagleView and choosing Account Settings. Alternatively, you can set up a custom cover page at the time your order is placed during the Add Instructions step of the ordering process. If you have questions or would like help setting up your cover page, please contact us at EagleView customer support. If you already have a custom cover page associated with your EagleView account, it will be used for all QuickSquares Reports ordered.
Does the QuickSquares Report include any kind of guarantee?
We do not offer an accuracy guarantee, but as with any EagleView product, if you are not 100% satisfied your purchase price will be refunded.
What is Extended Coverage for QuickSquares?
Extended Coverage meets the demand for extended geographical coverage and the need to measure as many roofs as possible. Extended Coverage is offered as a substitution option when EagleView QuickSquares Reports are not available due to obstruction or lower-image quality. Refer to the Extended Coverage FAQ for more details.
I upgraded to a PremiumReport and the measurements are different than my QuickSquares. Why?
The QuickSquares Report provides the total rounded squares of a structure to allow you to quickly deliver an estimate. When you upgrade to a PremiumReport, the property is re-measured using EagleView’s patented 3D technology to provide precise numbers for material ordering and production planning. In some cases the numbers on the reports may vary. For instance, the QuickSquares Report relies on the predominant pitch of the roof but exact pitch of each section is used for a Premium so this could result in numbers that are slightly different. Also, lower areas that may be obscured from view in the top-down image will not be included in the totals of the QuickSquares report.
What information is included with a PremiumReport?
PremiumReports come with aerial images of the property, a 3D diagram of the roof, length, area, pitch, and note diagrams as well as a waste calculation table with a Suggested Waste Factor unique to every roof.
What information is included with a StandardReport?
StandardReports come with an aerial image of the property. After pitch is provided through the StandardReport website a report is generated offering length, area, pitch, and note diagrams. The StandardReport is generated after the customer manually enters in the pitch values for the roof.
Can I convert a StandardReport to a PremiumReport?
This may be possible. Please contact us at EagleView customer support to see if we can assist you.
How do I edit and generate a StandardReport?
Once you have submitted an order and you’ve received an email saying your StandardReport is ready, you can then start filling in your pitch values. First, log in to the EagleView website and go to your Reports & Order History page. Locate your report in the grid and click on the “edit” link. This will open the Edit StandardReport page where you can enter in your pitch values.
You can assign pitch values for each individual plane, or all of the planes at once using the “assign pitch to all planes” drop down above the diagram.
You can zoom in and out and pan over the diagram to see different areas of the roof you can assign values to.
When all of the plane values have been entered you can click on the “Save Report” button at the bottom of the page to save your pitch values. Once the Save Report button is clicked a PDF viewer will open with your completed StandardReport. If you want to go back and edit the pitch values of the StandardReport you can continue to do that on the Edit StandardReport page. Simply click on the Save Report button again to re-save the report with the new values.
Why is there a disclaimer on the bottom of my StandardReport?
It is very important to EagleView to maintain the highest level of accuracy and quality in our reports. Pitch values affect the roof plane areas as well as the length of ridges, valleys, and eaves. Since these values are entered by the customer and are not verified by EagleView, this disclaimer is important.
What if I cannot estimate the size of the house? When will I know the price?
The cost of the report can vary depending on the number of squares. Pricing cannot be confirmed until the house is measured and the report is sent. At that time, customers will be notified of the size of the structure and the report will be billed
What is a StandardReport and how is it priced?
StandardReports are created without pitch which is then determined and input by the customer. The reports are priced at one flat price of $30.00. StandardReports are only available with small- and medium-sized structures and can only be produced to a certain level of complexity which is determined by EagleView at the time the report is ordered.
How is a Solar Report determined?
Solar reports can be chosen when ordering online. Solar reports should be selected when solar installations are specified. The Solar report offers enhanced features with azimuth, grid and direction of the sun.
How do I determine if a building is small, medium or large?
Small, medium or large will be determined by the size of the building in squares (10 ft. x 10 ft. area). The square footage of the structure will be determined and then the report will be billed. The use of squares is to help customers to estimate the size of the facility while fitting in with the normal industry terminology. For residential roofs, small is 20 squares or less, medium is 21-40 squares and large is 41 plus squares. For commercial roofs there is one price.* *In situations where a building is too large to fit on one report, we will send you a sitemap to authorize additional orders.
What is the difference between commercial and residential reports?
Residential reports generally apply to single family homes and duplexes, whereas commercial reports are anything larger than a duplex such as apartment complexes and commercial or industrial style buildings.
How do I place the marker on the building if there are no images available?
Imaging used on the map for placing orders is not always indicative of our ability to complete a report on a property. If imaging is not available for a location or visibility is unclear for the property you need, please contact customer service to confirm availability.
Which browsers does your website support?
Internet browsers supported include Mozilla Firefox (10.0 or later), Google Chrome (18.0 or later), Microsoft Internet Explorer (7.0 or later) and Safari (6 or later).
Why can’t I open or view my reports?
Our reports are sent in PDF format by default. If you are having trouble viewing your reports, try installing the latest version of Adobe Reader. Alternative file formats may also be available Please contact us at EagleView customer support to learn more.
Why didn’t I receive an email confirmation for my order?
A confirmation email is sent for every report that is ordered. If you did not receive an email, there are a couple of things you can check:
- Sign into My EagleView and verify your email address is correct.
- Check your Reports & Order History page to confirm that your order was placed. If not, you will need to place the order again.
Your order has been successfully placed when you see an order confirmation screen. If the problem persists, please contact us at EagleView customer support to see if we can assist you.
I forgot my password. What do I do?
Go to our Login page and click on the “Forgot password or trouble logging in?” link. Enter the email address you use to login to your account click “Send Password.” A new temporary password will be sent to you in email.
What is a wall report?
EagleView is the innovator and leader in aerial roof measurement technologies and has now extended that technology to include the measurement of walls. Wall reports are much like our roof measurement reports in that they provide detailed measurements of line lengths, door and window cutouts and the square footage (total surface area) of each wall.
The wall reports do not provide an accuracy guarantee. We strongly recommend field verification. As always, there is a satisfaction guarantee.
How do I order a wall report?
Wall reports can be ordered online by creating an account at my.eagleview.com.
How much does a wall report cost?
Wall reports generally cost between $55 and $70. EagleView has a number of pricing plans based on the number of reports you order in a year. If you purchase a Wall report in combination with a Roof report as part of your plan, both reports will be discounted 20%. Please contact EagleView so that we help you find the plan that is right for you.
What if I order a roof report and then want a wall report at a later date or vice versa?
To receive the value of a bundled rate with the 20% discount, roof and wall must be ordered at the same time for the property. If ordered separately, they will be charged at their individual pricing levels. (Visit our pricing page for more information.)
Do the EagleView wall reports upload into Xactimate?
The Wall reports will upload into Xactimate soon. Please contact EagleView to learn more about when this will be available.
Can I get xml, dxf or rxf files of the walls?
Only dxf files are available at this time.
How long does it take to get a wall report?
Delivery times will be noted on your confirmation email. While expedited delivery is not available for Wall Reports, you should receive your reports no later than the end of two business days.
If I order a roof and wall report together for the same property will it delay my delivery time?
No. If you need both a roof and a wall report, we suggest you order both at the same time.
How will the wall report be different from the roof report?
Like the roof report, EagleView focuses on ensuring our measurement reports are easy to use and understand. The wall report offers details on the first page of the report that include Total Wall Area (the sum of the wall areas) and Total Wall Facets (the count of each wall measured). Additional pages have been added including:
- 3D Wall Area Diagram for all sides of the house,
- Cut outs (window and door measurements) Diagram
- All four Elevation Diagrams (N,E,W,S)
- Report summary page that recaps Total Wall Area and Total Wall Facets
- These additions will be available with the roof and wall report and in the wall report.
Does the Total Wall Area on the Wall Area Diagram include the window and door measurements?
No. The window or door area is subtracted from the total wall area square footage shown on the Wall Area Diagram page.
Why do some of the elevation diagrams show a section of the wall in a light gray outline?
A light gray line is used on diagrams when one shape is behind another shape. All line lengths are not shown to prevent overlap and collision.
How does EagleView distinguish the doors and windows from the wall?
The diagrams have labels for windows and doors with the same letter as the wall it is on, followed by a number. (H1, H2 are windows on Wall H.)
Can I get a wall report on a commercial building?
Yes. Our commercial wall report is available for a flat rate of $195. Orders are generally completed in 48 hours.
What happens if the Premium wall report cannot be completed because of obstructions or imagery?
If the Premium wall report cannot be completed, EagleView will attempt to complete a WallsLite Report which offers the overall surface area for exterior walls of residential properties. This substituted report will include a wall area diagram that breaks down the wall surface area by cardinal direction – north, south, east and west. Square footage for each direction is provided on the included elevation diagrams. The report does not include window and door measurements and the window and door area is not deducted from the total wall area.
What if I do not want to receive a WallsLite in place of the Premium version?
Simply log into My EagleView and select Order Preferences to update your product substitution settings or contact EagleView support (https://www.eagleview.com/support/).
What is a WallsLite report?
The WallsLite Report is an EagleView measurement report designed to provide overall surface area for exterior walls of a residential property for faster estimating of siding and painting jobs.
What information is provided on the WallsLite Report?
WallsLite Reports include a wall area diagram that breaks down the wall surface area by cardinal direction – north, south, east and west. Square footage for each direction is provided on the included elevation diagrams.
How do I order a WallsLite report?
WallsLite reports can be ordered online at www.eagleview.com through the normal ordering process.
How much does a WallsLite report cost?
WallsLite reports cost $36.
Can I get xml, dxf or rxf files of the walls?
Only xml files are available at this time.
How long does it take to get a WallsLite report?
Delivery times will be noted on your confirmation email. While expedited delivery is not available for WallLite Reports, you should receive your reports no later than the end of two business days.
How is WallsLite different from the Premium Wall Report?
The Premium Wall Report provides more detailed measurements such as line length and door and window cutouts. The WallsLite Report provide overall surface area of the exterior walls only.
How does the WallsLite Report handle garage doors, windows and other doors?
Garage door surface areas are subtracted from the total wall area; window and door surface areas are not.
Can I get a WallsLite Report on a commercial building?
WallsLite Reports are only available on residential structures at this time.
Does WallsLite offer an accuracy guarantee?
There is not an accuracy guarantee on WallsLite but as always, there is a satisfaction guarantee.
Why do some elevation diagrams show shaded or yellow areas?
Areas that are shaded or yellow indicate that they were obstructed or difficult to see clearly and will require field verification.
Can I order WallsLite and a QuickSquare or Premium Roof report at the same time?
Currently WallsLite can only be ordered by itself.
Can I upgrade my WallsLite report to a full Premium Walls report?
A WallsLite report cannot be upgraded; however a full Premium Walls report can be ordered on a separate order.
Is there a discount if I order a WallsLite with another EagleView product?
At this time, WallsLite cannot be ordered with other products.
How do I give feedback on the WallsLite Report?
We love hearing from our customers and welcome feedback as this helps us improve our products and ensure that they continue to meet your needs. Please contact us at EagleView customer support and let us know your thoughts.
How do I integrate my Eagleview with Xactimate?
If you want to order EagleView reports through Xactimate, your accounts will need to be integrated. In order to integrate your EagleView and Xactimate accounts you will need to contact us with your XactNet Address.
How to find my XactNet Address?
To find the XactNet Address in X1: Click on the profile icon in the upper right, and towards the bottom of the list will be your XactNet Address.
To find your XactNet address in version 28: log into Xactimate and click on the blue ‘Xactimate’ tab, followed by ‘About Xactimate’, and then ‘Help’. The XactNet Address will be located at the bottom of the page.